GuestServicesAgent-PartTime

_**Job Description:**_ Are you up passionate about supporting guests? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with guests in the hotel. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our guests, explore this opportunity! It may be everything you've been looking for. This position will be working in Stevenston Richmond. **Perks & Benefits:** * Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance, and critical illness. * Continuous learning opportunities with an annual educational allowance. * Generous referral program ranging from 500-$2,500 depending on business need. * Regular consistent team-building activities and events. * Discounts to local amenities and vendors. * Discounted hotel stays in multiple locations through our Hospitality offerings. **What Will You Do?** * Handle all guest interactions with the highest level of hospitality and professionalism while accommodating special requests whenever feasible * Remain proficient in all programs required to manage hotel and residential desk needs * Hold accountability for resolving customer complaints and assisting customers in all inquiries regarding our services, hours of operation, key personnel, in house events, and directions * Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices * Ensure an efficient reception experience for guests, including check-in and check-out, log maintenance requests, and complete audit procedures * Communicate any relevant feedback from guest and/or other departments with the Guest Service Manager * Coordinate the arrival of vendors, guests, deliveries, and prospects, and assist with directing them to appropriate departments and lo