Stonebridge
GuestServicesAgent
“Guest Services Agent at Stonebridge. Skills: Guest services, Front office operations. Greet guests. Register guests”
What You'll Achieve.
Ensure high guest satisfaction
Industry & Context.
Resolve guest issues
Standing for long periods, Walking for long periods, Lift up to 10 lbs, Flexible schedule, Evening shifts, Weekend shifts, Holiday shifts
What They're Looking For.
Must Have
Customer service skills, Communication skills, Property management systems, Basic office software, Handle cash transactions, Basic bookkeeping tasks, Problem-solving abilities, Organizational skills, Attention to detail, Work independently, Follow hotel policies
Nice to Have
Hotel front desk experience, Guest service role experience
What You'll Do.
Establish payment methods
Keep accurate records
Balance cash accounts
Review accounts with guests
Post charges to ledgers
Transmit guest messages
Receive guest messages
Coordinate with housekeeping
Coordinate with maintenance
How You'll Work.
Team & Collaboration
Interact with guests; Interact with staff; Coordinate with housekeeping; Coordinate with maintenance
Communication Scope
Guest inquiries
Applying for this Guest Services Agent role?
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