Stonebridge
GuestServicesAgent
“Guest Services Agent at Stonebridge. Skills: Guest services, Front office operations, Customer service. Greet guests. Register guests”
What You'll Achieve.
Ensure high guest satisfaction
Industry & Context.
Problem-solving
Standing for long periods, Walking for long periods, Lift and carry up to 10 lbs, Flexible schedule, Evening shifts, Weekend shifts, Holiday shifts, Frequent computer use, Frequent telephone use
What They're Looking For.
Must Have
Customer service skills, Communication skills, Property management systems, Basic office software, Handle cash transactions, Basic bookkeeping tasks, Problem-solving abilities, Organizational skills, Attention to detail, Ability to work independently, Follow established hotel policies
Nice to Have
Previous hotel front desk experience, Previous guest service role experience
What You'll Do.
Establish payment methods
Keep accurate records
Make change for guests
Perform basic bookkeeping
Balance cash accounts
Provide instructions to bell attendants
Review accounts with guests
Post charges to ledgers
Transmit guest messages
Receive guest messages
Coordinate with housekeeping
Coordinate with maintenance
How You'll Work.
Team & Collaboration
Coordinate with housekeeping; Coordinate with maintenance; Interact with guests; Interact with team members
Communication Scope
Guest communication
Applying for this Guest Services Agent role?
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