Stonebridge
GuestServicesAgent
“Guest Services Agent at Stonebridge. Skills: Guest services, Front office operations, Guest relations. Greet guests. Register guests”
What You'll Achieve.
Ensure high guest satisfaction
Industry & Context.
Problem-solving
Standing for long periods, Walking for long periods, Lift up to 10 lbs, Flexible schedule, Evening shifts, Weekend shifts, Holiday shifts
What They're Looking For.
Must Have
Customer service skills, Communication skills, Property management systems, Basic office software, Handle cash transactions, Basic bookkeeping tasks, Problem-solving abilities, Organizational skills, Attention to detail
Nice to Have
Hotel front desk experience, Guest service role experience
What You'll Do.
Establish payment methods
Record room availability
Record guest accounts
Make change for guests
Balance cash accounts
Provide instructions to bell attendants
Review accounts with guests
Review charges with guests
Post charges to ledgers
Transmit guest messages
Receive guest messages
Coordinate with housekeeping
Coordinate with maintenance
Answer inquiries about hotel services
Answer inquiries about dining
Answer inquiries about shopping
Answer inquiries about entertainment
How You'll Work.
Team & Collaboration
Housekeeping staff; Maintenance staff; Bell attendants; Front Office Manager
Communication Scope
Guest communication
Applying for this Guest Services Agent role?
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ANONYMOUS · UNFILTERED
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