Onni
GuestServicesAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Guest Services Agent at Onni. Skills: Guest Services, Customer Service, Hospitality. Handle all guest interactions with the highest level of hospitality and professionalism while accommodating special requests whenever feasible. Remain proficient in all programs required to manage hotel and residential desk needs”
What You'll Achieve.
contribute to the experience of our clients; ensure that the needs of guests are prioritized to provide the best guest experience possible
Industry & Context.
resolving customer complaints; basic trouble-shooting support for in-room hotel services
What They're Looking For.
Must Have
High School Degree or equivalent, Front Office/Concierge experience in hotel, residential or customer focused industry, Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required, Must have excellent customer service and interpersonal skills, Excellent oral and written communication skills for team and guest interactions, Ability to multitask in a fast-paced and high volume environment, Ability to work well within a team.
What You'll Do.
Handle all guest interactions with the highest level of hospitality and professionalism while accommodating special requests whenever feasible
Remain proficient in all programs required to manage hotel and residential desk needs
Hold accountability for resolving customer complaints and assisting customers in all inquiries regarding our services
Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices
Ensure an efficient reception experience for guests
including check-in and check-out
log maintenance requests
and complete audit procedures
Communicate any relevant feedback from guest and/or other departments with the Guest Service Manager
Coordinate the arrival of vendors
and assist with directing them to appropriate departments and locations on-site and in the parking garage
and mail which may be either outgoing or incoming in an accurate and timely manner.
Coordinate the storage room by storing and retrieving guest luggage and packages
Provide basic trouble-shooting support for in-room hotel services such as Internet
Communicate closely with housekeeping and maintenance teams to ensure that the needs of guests are prioritized to provide the best guest experience possible
How You'll Work.
Team & Collaboration
Communicate closely with housekeeping and maintenance teams; Communicate any relevant feedback from guest and/or other departments with the Guest Service Manager; Ability to work well within a team.
Communication Scope
Excellent oral and written communication skills for team and guest interactions
Full Job Description
_**Job Description:**_ Are you up passionate about supporting clients? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our clients, explore this opportunity! It may be everything you've been looking for. **Perks & Benefits:** * Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance, and critical illness. * Continuous learning opportunities with an annual educational allowance. * Generous referral program ranging from 500-$2,500 depending on business need. * Regular consistent team-building activities and events. * Discounts to local amenities and vendors. * Discounted hotel stays in multiple locations through our Hospitality offerings. **What Will You Do?** * Handle all guest interactions with the highest level of hospitality and professionalism while accommodating special requests whenever feasible * Remain proficient in all programs required to manage hotel and residential desk needs * Hold accountability for resolving customer complaints and assisting customers in all inquiries regarding our services, hours of operation, key personnel, in house events, and directions * Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices * Ensure an efficient reception experience for guests, including check-in and check-out, log maintenance requests, and complete audit procedures * Communicate any relevant feedback from guest and/or other departments with the Guest Service Manager * Coordinate the arrival of vendors, guests, deliveries, and prospects, and assist with directing them to appropriate departments and locations on-site and in the parking garage * Proces
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