GuestServicesAgent

_**Job Description:**_ The Guest Services Agent is responsible for registering guests, managing reservations and providing information about rooms, rates and amenities. **Perks & Benefits:** When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $18, $44, or $112 per pay our PPO, HSA, and HMO have you covered. In addition, we offer: * 3 weeks PTO * Annual education allowance of up to $1,000 * Referral program * Residential housing discount after 1 year of continuous employment **What Will You Do?** * Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. * Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. * Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices. * Ensures an efficient reception experience for guests, including check in/out, and complete audit procedures. * Communicates with Guest Service Manager any relevant feedback from guests and/or other departments. * Handles telephone reservations and changes with prompt courtesy, applying the hotel’s selling strategy and thorough understanding of the offerings and segmenting, to increase revenue and maximize profit. * Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner. * Coordinates the storage room by storing and retrieving guest luggage and packages. * Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Valet Parking, and lobby coverage. * Provides basic trouble-shooting support for in-room services such as Internet, TV, movies, and internet service. * Works closely with Valet Parking