GuestServiceSupervisor

# _**City, State:**_ Anchorage, Alaska The purpose of a Guest Services Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff ensuring that the guests are being serviced in a professional and competent manner. **_ESSENTIAL DUTIES AND RESPONSIBILITIES:_** * Work with Guest Services Manager to train and monitor front office staff. * Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution. * Communicates with the Engineering Department regarding any maintenance requests from the guests. * Communicates with the Housekeeping Department regarding guest rooms and requests. Has complete working knowledge of software system, including all daily transactions and those which are not performed often. * Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel. * Knows how and where to post all charges. * Handles checks and credit cards received from the guests for payment of hotel charges. * Knows all room rates. * Assists the Guest Service Manager by handling special requests, group blocking and unusual circumstances. * Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. * Maintains high standards of personal appearance and grooming, which include compliance with the dress code. * Performs any other duties as requested by supervisor. _Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties._ **_DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE_** To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required. # _Associate demonstrates a high QUALITY of work:_ * Demonstrates accuracy and thoroughness. * Monitors own work to ensure quality. * Provides the best possible service to