Minor International

Hospitality

GuestServiceRepresentative(ThaiMandarinspeaking)

Phuket, Phuket, Thailand FULL TIME
The Brief

“Guest Service Representative (Thai - Mandarin speaking) at Minor International. Skills: Sales, Customer Service. Approach and engage visitors and customers. Determine potential owner qualification”

What You'll Achieve.

Achieving budget requirements; Qualified tours; Leads; Package sales

Industry & Context.

Hospitality
Eligibility Requirements

Business travel

What They're Looking For.

Must Have

Level of spoken English, Level of spoken Mandarin

Nice to Have

Demonstrating confidence and personality, Self motivation, Ability to work well in a 5-star environment, Displaying personal motivation and effort, Willingness to always improve knowledge

What You'll Do.

Approach and engage visitors and customers

Determine potential owner qualification

Persuade attendance at Preview Presentations

Promote Anantara Vacation Club

Offer available incentives

Be the face of the company

Achieve required targets

Understand AVC’s Club Points Ownership programme

Know the package and incentives

Provide customer service and assistance

Know Preview Centre locations

Assist customer with maps and directions

Complete necessary paperwork

Call booked guests to confirm attendance

Ensure sufficient collateral is in good condition

Ensure work location is neat and tidy

Attend scheduled team meetings

Phone Marketing Administration

Represent the company ethically

Support company’s marketing strategies

Set and review performance goals

Respect and interact with colleagues

Demonstrate full understanding of AVC’s culture

Maintain awareness of current events

Perform other duties as assigned

How You'll Work.

Team & Collaboration

Respect and interact with your colleagues to maintain a ‘one team’ ethos

Communication Scope

Spoken English; Spoken Mandarin

Free ATS check

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