GuestServiceManager

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Guest Service Manager- JLL** **What this job involves:** As a Guest Service Manager at JLL, you'll be at the forefront of delivering exceptional client experiences every day through enhanced engagement, proactive communication, and high-touch service. This role is all about creating workplace experiences that will be long remembered—setting the standard for superior service for both our clients and our teams. You'll be responsible for implementing and overseeing the daily operations of the Guest Service program at your primary client site while also remotely monitoring a secondary office location. At JLL, we are collectively shaping a brighter way for our clients, ourselves, and our fellow employees, and this client-facing position provides the perfect opportunity to combine your passion for service with brilliant people skills and enthusiasm for creating a hospitality-focused workplace environment. ## What your day-to-day will look like: • Oversee guest service programs including temporary access badges, landlord building access cards, lost & found, luggage storage, and quarterly inspections for art and meeting rooms • Perform daily quality assurance checks to ensure the overall operation is staffed properly and operating smoothly while identifying potential risks and escalating to prevent incidents or disruptions • Resolve problems associated with all building services including janitorial, mailroom, copie