Minor International
Hospitality
GuestServiceCenterAgent
Neural analysis suggests this role is
optimal for entry candidates.
“Guest Service Center Agent at Minor International. Skills: customer service, communication. anticipate guest needs. handle guest inquiries”
What You'll Achieve.
ensure it meets the highest standard at all times; ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis
Industry & Context.
Be able to work shifts, weekends and public holidays
What They're Looking For.
Must Have
A focus on customer service, Be able to work shifts, weekends and public holidays, Computer skills in Ms
Nice to Have
Prior experience in hotel front office operations is preferred, English & Arabic will be an asset, experience with current Property Management Systems (PMS) is preferred
What You'll Do.
anticipate guest needs
handle guest inquiries
take personal responsibility for the service and attitude
ensure all issues pertaining to guest satisfaction are met
follow up is completed on a timely basis
suggesting alternatives that meet guest needs
develop a close and harmonious working relationship with all hotel departments
daily shift briefings and training
How You'll Work.
Team & Collaboration
develop a close and harmonious working relationship with all hotel departments
Communication Scope
Excellent communication fluency in English & Arabic
Full Job Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss. Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East’s only wellness centre in a resort setting, spread across lush botanical gardens. * To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner. * To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties. * To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times. * Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. * To be proactive and innovative, suggesting alternatives that meet guest needs. * To develop a close and harmonious working relationship with all hotel departments, * To attend hotel events, daily shift briefings and training to improve professional skills. ## Qualifications • A strong focus on customer service • Prior experience in hotel front office operations is preferred • Excellent communication skills; fluency in English & Arabic will be an asset. • Be able to work shifts, weekends and public holidays • Computer skills in Ms Offi
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