Minor International
Hospitality
GuestServiceCenterAgent
“Guest Service Center Agent at Minor International. Skills: customer service, communication. anticipate guest needs. handle guest inquiries”
What You'll Achieve.
ensure it meets the highest standard at all times; ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis
Industry & Context.
Be able to work shifts, weekends and public holidays
What They're Looking For.
Must Have
A focus on customer service, Be able to work shifts, weekends and public holidays, Computer skills in Ms
Nice to Have
Prior experience in hotel front office operations is preferred, English & Arabic will be an asset, experience with current Property Management Systems (PMS) is preferred
What You'll Do.
anticipate guest needs
handle guest inquiries
take personal responsibility for the service and attitude
ensure all issues pertaining to guest satisfaction are met
follow up is completed on a timely basis
suggesting alternatives that meet guest needs
develop a close and harmonious working relationship with all hotel departments
daily shift briefings and training
How You'll Work.
Team & Collaboration
develop a close and harmonious working relationship with all hotel departments
Communication Scope
Excellent communication fluency in English & Arabic
Applying for this Guest Service Center Agent role?
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