Constance Hospitality Management
Hospitality
GuestServiceBellAssistant
“Guest Service Bell Assistant at Constance Hospitality Management. Skills: Guest satisfaction, Restaurant reservations, Luggage delivery. Report for duty. Observe company rules”
Industry & Context.
Problem solving
What They're Looking For.
Must Have
1 year of experience in hotel industry, Proven experience working in top luxury resorts
Nice to Have
Experience working in remote island locations
What You'll Do.
Observe company rules
Perform assigned duties
Inform management about guest arrival and departure
Assist other departments
Handle customer requests quickly and efficiently
Respond to guest problems
Follow up with guests
Set example in deportment
attitude and professionalism
Help guests with restaurant reservations
Arrange tours and excursions
Ensure beach towels stock
Monitor beach towels stock
Ensure lobby area is clean and neat
Ensure luggage room is clean and neat
Ensure departure lounge is clean and neat
Ensure entrance is clean and neat
Ensure furniture is clean and neat
Ensure equipment is clean and neat
Deliver luggage in a timely manner
Deliver message in a timely manner
Deliver parcel in a timely manner
Be prudent with company funds
Be financially responsible
Meet budget guidelines
Adhere to company financial policies
Be aware of cost implications
Involve with recycling of paper materials
Report irregularities related to Limousine
Report irregularities related to club car
Ensure Limousine is clean and tidy
Comply with fire procedures
Comply with health procedures
Comply with safety procedures
Participate in training sessions
Report defects with equipment
Follow up on defects with equipment
Ensure fire entrances are clean and tidy
Ensure stairways are clean and tidy
Ensure fire entrances are assessable
Ensure stairways are assessable
Bring VIP guests to different places
Answer guest questions on site seeing tour
Be at disposal of the guest
How You'll Work.
Communication Scope
Written communication; Verbal communication
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