Minor Hotels
Hospitality
GuestServiceAgent
“Guest Service Agent at Minor Hotels. Skills: customer service, check-in process, guest reservations. Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs. Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service. Oversee the accurate processing of guest reservations, u”
What You'll Achieve.
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Industry & Context.
resolving issues
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
What They're Looking For.
Must Have
Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment. Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
Nice to Have
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What You'll Do.
Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
How You'll Work.
Team & Collaboration
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Communication Scope
articulate information clearly; professional correspondence
Applying for this Guest Service Agent role?
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