Minor Hotels
Hospitality
GuestServiceAgent
“Guest Service Agent at Minor Hotels. Provide warm reception to guests. Ensure smooth check-in process”
Industry & Context.
Weekend availability essential, Work across two hotels, Working rights in Australia
What They're Looking For.
Must Have
High-quality service background, Articulate information clearly, Deliver exceptional service standard, Foster positive guest experiences, Maintain professional presentation, Commit to dynamic work schedule, Ability to work weekends, Ability to work public holidays, Ability to work varying shifts
What You'll Do.
Provide warm reception to guests
Ensure smooth check-in process
Address immediate inquiries or needs
Maintain clear communication with guests
Maintain clear communication with colleagues
Maintain clear communication with stakeholders
Oversee accurate processing of reservations
Oversee accurate processing of updates
Oversee accurate processing of requests
Act as primary point of contact
Offer prompt assistance to guests
Provide personalised recommendations
How You'll Work.
Communication Scope
In-person communication; Phone communication; Email communication
Applying for this Guest Service Agent role?
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