Jll
GuestServiceAgent
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optimal for Entry candidates.
“Guest Service Agent at Jll. Skills: customer service, front desk operations, visitor management, workplace experience support. Manage front desk operations in high-traffic lobbies. Greet everyone who enters”
What You'll Achieve.
creating extraordinary first and last impressions for associates and visitors alike; transform routine interactions into memorable moments; ensure seamless operations; enhance the overall workplace experience; creating a memorable work environment for all building occupants
Industry & Context.
Candidates must be authorized to work in the United States without sponsorship., Comfortable standing for extended periods
What They're Looking For.
Must Have
High school diploma or equivalent, 2+ years of customer service experience in reception, concierge, retail, front desk, or related customer-facing roles, Comfortable standing for extended periods to provide visible presence and immediate assistance in high-traffic areas, Proficiency in Microsoft Office Suite and Google Workspace with ability to quickly learn visitor management systems and building-specific software, ability to manage multiple tasks simultaneously while maintaining attention to detail and providing excellent customer service, Flexibility to work Monday through Friday, either 7:30am-4:30pm or 9:00am-6:00pm shifts
Nice to Have
Previous experience in corporate office environments, commercial real estate, or workplace services, Familiarity with visitor management systems, access control platforms, or building management software, Experience supporting events, including meeting room setup, catering coordination, or basic AV/IT troubleshooting, Background in hospitality, concierge services, or facilities management, Demonstrated adaptability in adjusting communication style to meet diverse customer needs and preferences
What You'll Do.
Manage front desk operations in high-traffic lobbies
Greet everyone who enters
Sign in external visitors
Provide wayfinding directions
Handle building badge needs
Respond to general inquiries
Conduct building walk-through audits
Open and escalate work orders
Assist with special events
Report safety or security concerns
Support small events including meeting room setup
catering coordination
and first-level AV/IT troubleshooting
Provide feedback on workplace experience observations
How You'll Work.
Team & Collaboration
working within a collaborative culture; coordinate with building services
Communication Scope
adjusting communication style to meet diverse customer needs and preferences
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Guest Service Agent- JLL** **What this job involves:** As a Guest Service Agent at JLL supporting Capital One, you'll be the welcoming face that creates extraordinary first and last impressions for associates and visitors alike. This role places you at the heart of the workplace experience, where your warm personality and genuine care for people transform routine interactions into memorable moments. You'll manage front desk operations in high-traffic lobbies, greeting everyone who enters, signing in external visitors, providing wayfinding directions, handling building badge needs, and responding to general inquiries with professionalism and a smile. Beyond the desk, you'll serve as the eyes and ears for the overall workplace experience—conducting building walk-through audits, opening and escalating work orders, assisting with special events, giving site tours, and reporting safety or security concerns. We believe the most effective teams are built when everyone is empowered to thrive, and this position offers meaningful opportunities to develop your skills in customer service, facilities operations, and event coordination while working within a collaborative culture. At select locations, you'll also support small events including meeting room setup, catering coordination, and first-level AV/IT troubleshooting. ## What your day-to-day will look like: • Greet and actively engage with Capital One associates, ex
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