Hampton/Home2 by Hilton
GuestServiceAgent
“Guest Service Agent at Hampton/Home2 by Hilton. Skills: Guest service, Front desk operations, Reservation management. Greet guests. Register guests”
What You'll Achieve.
Ensure high guest satisfaction
Industry & Context.
Problem-solving abilities
Standing for long periods, Walking for long periods, Lift and carry up to 20 lbs, Flexible schedule, Evening shifts, Weekend shifts, Holiday shifts
What They're Looking For.
Must Have
Ability to handle cash transactions, Perform basic bookkeeping tasks, Organizational skills, Attention to detail, Ability to work independently, Follow established hotel policies
Nice to Have
Previous experience in hotel front desk, Guest service role experience
What You'll Do.
Check registration cards
Establish payment methods
Keep records of room availability
Keep records of guest accounts
Make change for guests
Provide instructions to bell attendants
Review accounts with guests
Review charges with guests
Transmit guest messages
Receive guest messages
Coordinate with housekeeping
Coordinate with maintenance
Address guest-reported issues
Answer inquiries about hotel services
Answer inquiries about dining options
Answer inquiries about shopping options
Answer inquiries about entertainment options
Cross train in Reservations
Follow company policies
Follow company procedures
Report unsafe work conditions
Ensure uniform is clean
Ensure personal appearance is clean
Maintain regular attendance
Maintain confidentiality
Protect company assets
Provide exceptional customer service
Greet guests promptly
Greet guests professionally
Perform reasonable job duties
How You'll Work.
Team & Collaboration
Housekeeping staff; Maintenance staff; Bell attendants; Front office operations; Team members
Communication Scope
Guest communication
Applying for this Guest Service Agent role?
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