Jll
GuestRelationshipExecutive
Neural analysis suggests this role is
optimal for Mid candidates.
“Guest Relationship Executive at Jll. Skills: Help Desk services, Call logging, Customer feedback, Reporting, Health and Safety, Contractor management. Provide Help Desk services in accordance with company policies, procedures and processes.. Provide Call logging services in accordance with the service guidelines.”
What You'll Achieve.
Achievement of the Key Performance Indicators and Service Level Agreement targets.
Industry & Context.
Participate in Emergency Evacuation procedures including crisis management and business continuity., Manage all Health and Safety issues and actively participate in Health and Safety reviews
What They're Looking For.
Must Have
Graduate in any discipline, 2 – 3 years’ experience in Help Desk management, Proven ability to function effectively as part of a team, Proven ability to initiate and follow through with improvement initiatives, Good communication Skills.
Nice to Have
Demonstrated experience with continuous improvement initiatives highly desirable, Demonstrated experience with client reporting and the preparation of statistical call analysis
What You'll Do.
Provide Help Desk services in accordance with company policies
procedures and processes.
Provide Call logging services in accordance with the service guidelines.
Receive and log complaints
Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers
Assign specific service provider based on the nature of request / complain.
Close service requests by regularly following up with respective service assignee and record response times
Communicate with requestor to ensure call closure
reasoning and commit on probable timing of call closure
Prepare daily / weekly reports on call status.
Prepare monthly report on recurring calls and assist Building Engineers in job card analysis
Ensure compliance of regulations / requirements of JLL management
Provide assistance in general administrative activities as required
Contribute to the Monthly Management Report to (Client)
Participate in Emergency Evacuation procedures including crisis management and business continuity.
Manage all Health and Safety issues and actively participate in Health and Safety reviews
Assist with the re-sourcing of other aspects of JLL’s operation as required
Work closely with Administration in relation to the payment of invoices.
Work closely with Engineering and Facilities in relation to the completion of work orders/ contractor management and agreed operational procedures
How You'll Work.
Team & Collaboration
Work closely with Administration; Work closely with Engineering and Facilities
Communication Scope
Good communication Skills.
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Job Description: Guest Relationship Executive** **Overall Responsibility** * To provide Help Desk services in accordance with company policies, procedures and processes. Achievement of the Key Performance Indicators and Service Level Agreement targets. * Provide Call logging services in accordance with the service guidelines. * Receive and log complaints - Record complete details of the service requests / complaints from employees of (Client). Assign Unique Identity numbers for all service requests / complaints * Work order / Job cards - Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers * Assign and Despatch - Assign specific service provider based on the nature of request / complain. * Follow- up on completion - Close service requests by regularly following up with respective service assignee and record response times * Customer feedback - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure * Reporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Building Engineers in job card analysis * Ensure compliance of regulations / requirements of JLL management * Provide assistance in general administrative activities as required * Contribute to the Monthly Management Report to (Client) * Participate in Emergency Evacuation p
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