Minor International
Hospitality
GuestRelationsSupervisor
Neural analysis suggests this role is
optimal for mid candidates.
“Guest Relations Supervisor at Minor International. Skills: Front Office operations, Concierge responsibilities, Guest Relations, supervising daily operations, guest journey, guest satisfaction. Supervise daily front office and concierge operations. Oversee guest check-in and check-out processes, ensuring efficiency and accuracy”
What You'll Achieve.
Drive guest satisfaction and online review performance; Ensure all service standards are consistently delivered in line with Avani brand expectations; Monitor guest satisfaction and ensure all follow-ups are completed in a timely manner; deliver high performance
Industry & Context.
problem-solving skills; ability to remain calm under pressure
People with disabilities are encouraged to apply.
What They're Looking For.
Must Have
Minimum of 2–3 years’ experience in Front Office, Concierge, or Guest Relations within a hospitality environment, knowledge of front desk operations, including check-in and check-out procedures, Excellent communication and interpersonal skills, guest service orientation with a passion for hospitality, Ability to multitask and perform effectively in a fast-paced environment, problem-solving skills and ability to remain calm under pressure, Good organisational and time management skills
Nice to Have
Previous supervisory experience will be an advantage, Knowledge of the local market, attractions, and guest preferences is advantageous
What You'll Do.
Supervise daily front office and concierge operations
Oversee guest check-in and check-out processes
ensuring efficiency and accuracy
Assist the team operationally where needed to ensure smooth service delivery
Anticipate guest needs and provide personalised concierge services and recommendations
Handle guest enquiries
and complaints professionally and promptly
Drive guest satisfaction and online review performance
Identify upselling opportunities and contribute to revenue generation
Ensure all service standards are consistently delivered in line with Avani brand expectations
Monitor guest satisfaction and ensure all follow-ups are completed in a timely manner
Maintain full knowledge of hotel services
and local attractions
Conduct daily shift briefings and ensure clear communication within the team
and guide team members to deliver high performance
Coordinate with all departments to ensure a seamless guest experience
Proactively identify opportunities to enhance the overall guest journey
How You'll Work.
Team & Collaboration
Support, coach, and guide team members to deliver high performance; Coordinate with all departments to ensure a seamless guest experience
Communication Scope
Excellent communication and interpersonal skills; clear communication within the team
Full Job Description
Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. About the Role The Guest Relations Supervisor acts as a key ambassador of the hotel, combining front desk and concierge responsibilities to deliver a smooth and personalised guest journey. This role is responsible for supervising daily operations, supporting the team where needed, and ensuring efficient check-ins, check-outs, and guest services, while maintaining exceptional service standards at all times. Key Responsibilities * Supervise daily front office and concierge operations * Oversee guest check-in and check-out processes, ensuring efficiency and accuracy * Assist the team operationally where needed to ensure smooth service delivery * Anticipate guest needs and provide personalised concierge services and recommendations * Handle guest enquiries, requests, and complaints professionally and promptly * Drive guest satisfaction and online review performance * Identify upselling opportunities and contribute to revenue generation * Ensure all service standards are consistently delivered in line with Avani brand expectations * Monitor guest satisfaction and ensure all follow-ups are completed in a timely manner * Maintain full knowledge of hotel services, facilities, rates, and local attractions * Conduct daily shift briefings and ensure clear communication within the team * Support, coach, and guide team members to deliver high performance * Coordinate with all departments to ensure a seamless guest experience * Proactively identify opportunities to enhance the overall guest journey ## Qualifications What We’re Looking For * Minimum of 2–3 years’ experience in Front Office, Concierge, or Guest Relations within a hospitality environment * Previous supervisory experience will be an advantage * Strong knowledge of front desk operations, including check-in and check-out procedures * Exce
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