Atrium Health
Healthcare
GuestRelationsSpecialist
“Guest Relations Specialist at Atrium Health. Skills: Guest assistance, Customer satisfaction, Patient needs. Provide guests with assistance. Communicate in a courteous manner”
What You'll Achieve.
Improved customer service
Industry & Context.
Problem solving
Walking, Sitting, Lifting, Reaching, Contact with patients, Contact with families, Contact with belongings, Contaminated infectious pathogens, Lift minimum 50-lbs, Mobile within healthcare system
What They're Looking For.
Must Have
High school diploma or equivalent, Ability to clearly communicate in English, Intact sense of sight and hearing, Must be able to be mobile
Nice to Have
Bachelor's degree, Experience in healthcare, Experience in customer service
What You'll Do.
Provide guests with assistance
Communicate in a courteous manner
Listen to complaints with a calm demeanor
Give personal attention to guests
Take personal responsibility for guests
Use teamwork when providing service
Respond promptly to patients
Assist in identification of patient needs
Secure appropriate referrals
Supervise waiting rooms
Maintain knowledge of family members' locations
Facilitate communication between family and healthcare
Assist family in locating patient
Communicate condition reports to callers
Maintain a clean environment in waiting areas
Respond to emergency situations
Maintain appropriate training
Collect data for customer service improvement
Assist leaders with recommendations
Accurately record documentation
Submit statistical reports
Assist leaders with evaluation of program
Maintain close communication with Manager
Perform notarizations for documents
Lift a minimum of 50-lbs
How You'll Work.
Team & Collaboration
Uses teamwork
Communication Scope
Communicate condition reports
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