GuestRelationsSpecialist

**Department:** 11611 Atrium Health Cabarrus - Guest Services **Status:** Full time **Benefits Eligible:** Yes **Hou****rs Per Week:** 40 **Schedule Details/Additional Information:** M - F - 8am - 4:30pm, with occasional weekends **Pay Range** $21.85 - $32.80 Essential Functions * Provides guests with assistance throughout the facility: directions, patient locations, location of hospital amenities. * Communicates in a courteous and effective manners; ensures the information is communicated in a clear and precise manner while confirming the guests understanding of the information provided; listen to complaints with a calm, composed and positive demeanor. * Gives personal attention, takes personal responsibility and uses teamwork when providing guest service; responds promptly to patient, family and staff requests; assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs; may include services for patients and families under the Americans with Disabilities Act (ADA) and those with limited English proficiency (LEP); considers and utilizes the most cost-effective measures to meet these needs and improved customer service. * Supervises waiting rooms as requested; Maintains knowledge of the location of family members and facilitates communication between the family and healthcare professionals; assists the family in locating the patient as he/she moves through the healthcare system; communicates condition reports to callers per departmental policy; maintains a clean and safe environment in the family waiting areas by utilizing Environmental and Security Services. * Responds as directed to all emergency, crisis and disaster situations. * Maintains appropriate training related to Service Excellence and Performance Improvement Initiatives. * Collects data and documentation that assists in the identification of areas needing improved customer service. Assists leaders with recommendations to chan