Company
GuestRelationsOfficer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Guest Relations Officer. Skills: Guest relations, Customer service, Sales operations. Receive guests. Perform guest check-in”
Industry & Context.
Flexible work schedule
What They're Looking For.
Must Have
Proficiency in communicating in Japanese and English, Proficiency in reading Japanese and English, Proficiency in writing Japanese and English, Proficiency in Outlook, Proficiency in Teams, Proficiency in Excel, Proficiency in PowerPoint, Proficiency in Word, Ability to manage multiple priorities, Ability to be a self-starter, Excellent time management skills, Excellent organizing skills, Attention to details
Nice to Have
Bachelor's degree holder, 2 years of related experience, Experience working as a team assistant, Experience working as a coordinator for sales/marketing team, Experience working in multinational companies, Experience using English in business occasion
What You'll Do.
Perform guest check-in
Provide customer service
Perform guest confirmation
Maintain effective cost measures
Perform administrative duties
Promote good working relationships
Maintain clear lines of communication
Maintain high standards
Provide professional leadership
Be an active hands-on participant
Ensure efficient operation of Sales Gallery
Respond to guest concerns
Manage guest concerns
Respond to guest complaints
Manage guest complaints
Ensure guests are greeted
Ensure guests are registered
Ensure highest level of guest service
Check cash operation accounts
Audit cash operation accounts
Maintain Sales Gallery facilities
Manage vouchers count
Close manifest in OTM
In charge of line order
Complete reports for sales operations
Perform other duties as requested
Liaise with Marketing
Liaise with other relevant departments
Provide translation services
Deal with customer enquiries
Support M&S management on projects
Support M&S management on ad hoc tasks
Be flexible with work schedule
How You'll Work.
Team & Collaboration
Sales Gallery and all other departments; Marketing; Customer Delivery; PD; DOS; DOM; Sales; Marketing; HR; Other relevant departments; M&S management
Communication Scope
Communicating in Japanese; Communicating in English; Reading Japanese; Reading English; Writing Japanese; Writing English
Full Job Description
# JOB SUMMARY Reporting to the Sales Manager, the incumbent will work at the Sales Gallery and receive guests arriving to attend the sales preview. He / She will also be responsible for guest check-in, customer service, guest confirmation, gift distribution, reporting, ensuring that effective costs measures are maintained as well as administrative duties. # JOB SPECIFIC TASKS * Promote good working relationships between the Sales Gallery and all other departments, ensuring clear lines of communication are maintained. * Lead by example by maintaining high standards and professional leadership, inspire, motivate and be an active hands-on participant. * Assist the Sales Manager in the overall efficient operation of the Sales Gallery as well as generation of reports. * Respond to and manage in a timely manner any guest concerns or complaints in conjunction with any relevant departments i.e. Marketing, Customer Delivery. * Ensure all guests are greeted and registered in a timely manner, and that all gallery administrative support associates provide the highest level of guest service in their interaction with tour guests at all times. * Ensure that all cash operation accounts are regularly checked and audited and any discrepancies are immediately reported to the Finance department and Sales Manager. * Ensure that Sales Gallery facilities, property and assets are maintained to a high standard at all times. * Manage vouchers' count and inventories. * Managing inventories and ordering and invoices of items in Gallery. * Closing of manifest in OTM. * In charge of line order. * Completing reports required for sales operations. * Perform other duties as requested. # CANDIDATE PROFILE ## Preferred Education and Experience * Bachelor's degree holder preferred and/or minimum of two (2) years of related experience (e.g. Assistant, Administration). * Experience working as a team assistant/coordinator for sales/marketing team in a small to medium companies. * Experience working in mu
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