Company
GuestRelationsOfficer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Guest Relations Officer. Skills: Guest Relations, Customer Service, Administration, Reporting. Receive guests. Perform guest check-in”
Industry & Context.
Be flexible work schedule depends on business needs
What They're Looking For.
Must Have
Proficiency in communicating, reading and writing in Japanese and English, Proficiency in the use of IT skills (e.g. Outlook, Teams, Excel, PowerPoint, and Word), Ability to manage multiple priorities, Be a self-starter, Excellent time management, Organizing skills, Attention to details
Nice to Have
Bachelor's degree holder, Experience working as a team assistant/coordinator for sales/marketing team in a small to medium companies, Experience working in multinational companies, Using English in business occasion
What You'll Do.
Perform guest check-in
Provide customer service
Confirm guest attendance
Maintain cost measures
Perform administrative duties
Promote good working relationships
Maintain high standards
Inspire and motivate team
Respond to guest concerns
Manage guest complaints
Audit cash operations
Complete sales reports
How You'll Work.
Team & Collaboration
Promote good working relationships between the Sales Gallery and all other departments; Ensure clear lines of communication are maintained; Work closely with PD, DOS and DOM; Liaise with Sales, Marketing, HR, and other relevant departments; Occasionally dealing with customer enquiries, vendors, partners, or other relevant contacts; Support M&S management on projects and ad hoc tasks
Communication Scope
Communicating in Japanese; Communicating in English; Reading in Japanese; Reading in English; Writing in Japanese; Writing in English
Full Job Description
# JOB SUMMARY Reporting to the Sales Manager, the incumbent will work at the Sales Gallery and receive guests arriving to attend the sales preview. He / She will also be responsible for guest check-in, customer service, guest confirmation, gift distribution, reporting, ensuring that effective costs measures are maintained as well as administrative duties. # JOB SPECIFIC TASKS * Promote good working relationships between the Sales Gallery and all other departments, ensuring clear lines of communication are maintained. * Lead by example by maintaining high standards and professional leadership, inspire, motivate and be an active hands-on participant. * Assist the Sales Manager in the overall efficient operation of the Sales Gallery as well as generation of reports. * Respond to and manage in a timely manner any guest concerns or complaints in conjunction with any relevant departments i.e. Marketing, Customer Delivery. * Ensure all guests are greeted and registered in a timely manner, and that all gallery administrative support associates provide the highest level of guest service in their interaction with tour guests at all times. * Ensure that all cash operation accounts are regularly checked and audited and any discrepancies are immediately reported to the Finance department and Sales Manager. * Ensure that Sales Gallery facilities, property and assets are maintained to a high standard at all times. * Manage vouchers' count and inventories. * Managing inventories and ordering and invoices of items in Gallery. * Closing of manifest in OTM. * In charge of line order. * Completing reports required for sales operations. * Perform other duties as requested. # CANDIDATE PROFILE ## Preferred Education and Experience * Bachelor's degree holder preferred and/or minimum of two (2) years of related experience (e.g. Assistant, Administration). * Experience working as a team assistant/coordinator for sales/marketing team in a small to medium companies. * Experience working in mu
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