Four Seasons
Hospitality
GuestRelationsOfficer
“Guest Relations Officer at Four Seasons. Skills: Guest relations, Check-in/check-out, Guest request fulfillment. Provide services to guests upon arrival/departure. Ensure smooth check-in and check-out”
What You'll Achieve.
Make guest stay comfortable and pleasant; Achieve established product and service goals
Industry & Context.
Takes ownership of guest concerns; Acts decisively to ensure guest satisfaction; Offers meaningful alternatives
Fluent in English and French, Additional third language beneficial
What They're Looking For.
Must Have
Diploma in Hospitality Management, 1-2 years of relevant experience in 5 star hotels/resorts, Fluent in both English and French, Excellent math and psychometric abilities, Excellent computer skills, Working knowledge of Opera/PMS
Nice to Have
Additional third language beneficial
What You'll Do.
Provide services to guests upon arrival/departure
Ensure smooth check-in and check-out
Anticipate guest needs
Handle guest concerns
Fulfill special guest requests
Recommend hotel's rooms
Drive up selling programs
Meet and greet arriving guests
Act as point of contact for guests
Provide assistance and information
Promote hotel services
Complete assigned shift duties
Handle messenger requests
Handle mobile app requests
How You'll Work.
Team & Collaboration
Assists colleagues in crunch times; Actively participates in briefings; Facilitates communication between employees and management
Communication Scope
Facilitates communication
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