Conrad Athens The Ilisian
Hospitality
GuestRelationsExecutive
“Guest Relations Executive at Conrad Athens The Ilisian. Skills: Guest Relations, Customer Service, Hospitality Management. Greet and check in guests with a warm, welcoming approach, ensuring a smooth and personalized arrival experience. Respond promptly and effectively to guest inquiries, concerns, and requests, providing accurate information about hotel services and local attractions”
What You'll Achieve.
creating memorable experiences; ensuring that every guest feels valued and well-cared for; exceed guest expectations; uphold the luxury standards; support continuous service improvement; high guest satisfaction; helping identify areas for enhancement and training opportunities; ensure recognition and personalization
Industry & Context.
addressing any issues that may arise
What They're Looking For.
Must Have
Minimum of 2 years of experience in a similar role within a luxury hotel, Excellent customer service skills and a genuine passion for hospitality, Excellent command of English and Greek (written and spoken)
Nice to Have
A degree in hospitality management or a related field is preferred, additional languages are a plus, Familiarity with hotel management systems, specifically Opera PMS, is a plus
What You'll Do.
Greet and check in guests with a warm
ensuring a smooth and personalized arrival experience
Respond promptly and effectively to guest inquiries
providing accurate information about hotel services and local attractions
Maintain comprehensive knowledge of hotel facilities
and local happenings to offer relevant recommendations
Collect and monitor guest feedback throughout the stay and post-departure to support continuous service improvement
Coordinate with relevant departments to ensure timely and efficient fulfillment of guest requests and preferences
Assist in organizing special guest experiences and VIP services
ensuring attention to detail and high guest satisfaction
Compile and manage reports on guest satisfaction trends
helping identify areas for enhancement and training opportunities
Ensure all interactions reflect the Conrad brand identity: Confident
Assist with daily guest arrival reports
and feedback tracking
Support the Guest Relations Manager with tasks related to VIP programs
Hilton Honors engagement
and internal communication
Update and maintain guest profiles in Opera PMS and Hilton systems to ensure recognition and personalization
How You'll Work.
Team & Collaboration
Collaborate closely with various hotel departments to exceed guest expectations; Coordinate with relevant departments to ensure timely and efficient fulfillment of guest requests and preferences; Support the Guest Relations Manager with tasks related to VIP programs, Hilton Honors engagement, and internal communication
Communication Scope
Excellent command of English and Greek (written and spoken)
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