Four Seasons
hospitality
GuestRelationsAssistantManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Guest Relations Assistant Manager at Four Seasons. Skills: Guest Relations, Staff Management, Guest Satisfaction. Directing and controlling activities of Guest Relations department. Manage the Guest Relations staff”
What You'll Achieve.
achieve maximum guest satisfaction
Industry & Context.
Applicants must hold a Macau ID due to work permit restriction.
What They're Looking For.
Must Have
1-2 years in a Front Office management or supervisory role, Excellent reading, writing and oral proficiency in the Cantonese, Mandarin and English language, Macau ID
Nice to Have
preferable in hotel management
What You'll Do.
Directing and controlling activities of Guest Relations department
Manage the Guest Relations staff
Monitor and train staff
Resolve guest complaints
departures and billing
Review daily arrivals
How You'll Work.
Communication Scope
Excellent reading, writing and oral proficiency in the Cantonese, Mandarin and English language
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence. In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel's room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons. **Applicants must hold a Macau ID due to work permit restriction.** **About the role:** The Guest Relations Assistant Manager is responsible for directing and controlling the activities of the Guest Relations department. Acts as the manager on duty in the hotel when sen
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