Marriott Vacations Worldwide
GuestRelationsAssistant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Guest Relations Assistant at Marriott Vacations Worldwide. Handle all processes related to MVCI customers stay. Ensure Guests Satisfaction level”
What You'll Achieve.
Achieve at least 90% out of occupancy
Industry & Context.
Resolve guest calls; Resolve guest requests; Resolve guest problems; Evaluate current processes; Suggest improvements
Move, lift, carry, pull, and place objects weighing less than or equal to 10 pounds without assistance
What They're Looking For.
Must Have
Less than or equal to 10 pounds without assistance
What You'll Do.
Handle all processes related to MVCI customers stay
Ensure Guests Satisfaction level
Assist in engaging with guests
Conduct courtesy visits
Perform guests’ recognition
Monitor arrival and departure flow
Build and maintain relationships with hotel employees
Build and maintain relationships with all departments
Guarantee Fair Treatment/Open Door Policy process
Follow all company policies
Ensure uniform and personal appearance are clean
Maintain confidentiality of proprietary information
Protect the privacy and security of guests
Protect the privacy and security of coworkers
Speak with others using clear and professional language
Prepare written documents accurately
Review written documents accurately
Answer telephones using appropriate etiquette
Develop positive working relationships with support team
Maintain positive working relationships with support team
Listen to concerns of other employees
Respond appropriately to concerns of other employees
Ensure adherence to quality expectations
Ensure adherence to quality standards
Prepare welcome notes
Delegate tasks on absence
Review notes on PMS system
Provide tracking of key business indicators
Review guest satisfaction
Maintain Courtesy Visit logbook
Achieve at least 90% out of occupancy
Communicate guests issue to all related department
Communicate guests feedback to all related department
Follow up ensuring issues have been handled properly
Follow through ensuring issues have been handled properly
Provide support for all team members
Respond to needs brought forth by guests
Respond to issues brought forth by guests
Respond to questions brought forth by guests
Respond to needs brought forth by team
Respond to issues brought forth by team
Respond to questions brought forth by team
Evaluate current processes
Suggest improvements to processes
Assist in stock control
Assist in collaterals management
Assist in welcome folder management
Assist in welcome amenities management
Order necessities for operational needs
Stock necessities for operational needs
Track necessities for operational needs
Replenish necessities for operational needs
Order food and beverage requirements
Monitor performance of others
Protect privacy of guests
Protect privacy of coworkers
Protect security of guests
Protect security of coworkers
Maintain confidentiality of proprietary materials
Follow department policies and procedures
Discuss work topics discreetly
Discuss work activities discreetly
Discuss work problems discreetly
Avoid public areas of the property
Exchange information using electronic devices
Speak to guests using clear language
Speak to guests using professional language
Speak to co-workers using clear language
Speak to co-workers using professional language
Provide assistance to coworkers
Ensure coworkers understand their tasks
Contact appropriate individuals to resolve guest calls
Contact appropriate departments to resolve guest calls
Contact appropriate individuals to resolve guest requests
Contact appropriate departments to resolve guest requests
Contact appropriate individuals to resolve guest problems
Contact appropriate departments to resolve guest problems
Develop productive working relationships with other employees
Develop productive working relationships with other departments
Support all co-workers
Treat co-workers with dignity
Treat co-workers with respect
Handle sensitive issues with employees with tact
Handle sensitive issues with employees with respect
Handle sensitive issues with employees with diplomacy
Handle sensitive issues with employees with confidentiality
Handle sensitive issues with guests with tact
Handle sensitive issues with guests with respect
Handle sensitive issues with guests with diplomacy
Handle sensitive issues with guests with confidentiality
Partner with others to promote teamwork
Assist others to promote teamwork
Actively listen to concerns of other employees
Consider concerns of other employees
Follow company safety and security policies
Follow department safety and security policies
Ensure a clean environment
Ensure a safe environment
Ensure a secure environment
Move objects weighing less than or equal to
Lift objects weighing less than or equal to
Carry objects weighing less than or equal to
Pull objects weighing less than or equal to
Place objects weighing less than or equal to
Demonstrate understanding of organization culture
Demonstrate understanding of organization processes
Manage time effectively
Punctually attend daily team meetings
Punctually attend training sessions
Punctually attend customer appointments
Punctually attend owner appointments
Participate in formal training sessions
Maintain awareness of current events
Maintain awareness of information on locations
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Positive working relationships; Support all co-workers; Partner with others; Achieve common goals
Communication Scope
Clear and professional language; Appropriate etiquette
Full Job Description
**JOB SUMMARY** Handling all process related to MVCI customers stay is smooth and well taken care of. Ensuring Guests Satisfaction level as per MVCI standard and goal. Assist in various activities including engaging with guests, courtesy visits, guests’ recognition, and monitor arrival and departure flow to ensure smooth daily process. Build and maintain harmonious solid relationships with hotel employees and all departments. Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. **CORE WORK ACTIVITIES** **Customer related** * Preparing welcome notes and welcome amenities; and delegate the task on his/ her absence * Review notes on PMS system ensuring the below are fulfilled: * Membership level * Bonvoy level * Request * Special arrangement * Provide complete and accurate tracking of all key business indicators related to the Department. * Guest satisfaction Review * Maintaining Courtesy Visit logbook and achieve at least 90% out of occupancy * Communicating all guests issue and feedback to all related department. Follow up and follow through ensuring issues have been handled properly * Provide support for all team members to ensure a well-balanced and harmonious working environment * Responding t
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