Westgate Resorts
Hospitality
GuestRelationsAgent
“Guest Relations Agent at Westgate Resorts. Skills: Guest Relations, Customer Support, Hospitality. Respond to guest inquiries. Respond to guest requests”
What You'll Achieve.
Create unforgettable guest experiences; Ensure seamless arrival; Ensure seamless departure; Enhance guest experience
Industry & Context.
Problem-solving; Address guest concerns; Address logistical challenges
PM Schedule, Mandatory weekends, Mandatory holidays, Flexible schedule, Smoke and Tobacco-Free workplace, Stand for long periods, Withstand prolonged sunlight, Drive golf cart, Drive 15-passenger van
What They're Looking For.
Must Have
PM Schedule Requirement, Stand for long periods, Withstand prolonged sunlight, Basic Microsoft Office knowledge, Valid Florida Driver License, Pass background check, Pass drug test, Prove eligibility to work
Nice to Have
Able to drive golf cart, Able to drive 15-passenger van
What You'll Do.
Respond to guest inquiries
Respond to guest requests
Respond to guest concerns
Coordinate bell services
Communicate with team members
Communicate with departments
Oversee luggage handling
Oversee luggage storage
Oversee luggage security
Manage transportation requests
Support special guest services
Maintain knowledge of resort amenities
Maintain knowledge of resort policies
Maintain knowledge of local attractions
Serve as lobby ambassador
Ensure welcoming arrival
Ensure efficient arrival
Ensure welcoming departure
Ensure efficient departure
How You'll Work.
Team & Collaboration
Coordinate with front desk; Coordinate with resort departments; Team coordination
Communication Scope
Verbal communication; Written communication
Applying for this Guest Relations Agent role?
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