Four Seasons
Hospitality
GuestExperienceSupervisor
“Guest Experience Supervisor at Four Seasons. Skills: Guest experience, Customer service, Communication. Ensure accurate communication of guest preferences. Coordinate with departments for guest experience”
What You'll Achieve.
Maximize guest recognition and satisfaction; Create memorable moments that inspire guest loyalty
Industry & Context.
What They're Looking For.
Must Have
Previous Front Office experience, Excellent customer service experience, Ability to multi-task, Highly organized, Excellent communication skills in English, Valid work authorization for Canada
Nice to Have
Front Office experience within a luxury hotel, Additional languages
What You'll Do.
Ensure accurate communication of guest preferences
Coordinate with departments for guest experience
Greet arriving and departing guests
Personalize guest experience using Golden
Update Golden Profile with guest preferences
Follow up on guest experience during stay
Handle guest interactions with hospitality
Resolve customer inquiries
Respond to guest requests accurately
Make recommendations based on local knowledge
How You'll Work.
Team & Collaboration
Liaise with various departments
Communication Scope
Excellent communication skills in English (written, oral and speaking)
Applying for this Guest Experience Supervisor role?
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