Empiria Group
Hospitality
GuestExperienceSupervisor
“Guest Experience Supervisor at Empiria Group. Skills: Guest experience, Team supervision, Service standards. Lead and supervise team. Ensure high service standards”
What You'll Achieve.
Exceptional guest satisfaction; Seamless guest experience; Personalized guest experience; Memorable guest experience; Enhance guest satisfaction; Achieve business objectives
Industry & Context.
Service recovery
What They're Looking For.
Must Have
2 years experience in 5-star hotels, Degree in Hospitality or Tourism
Nice to Have
Additional languages
What You'll Do.
Lead and supervise team
Ensure high service standards
Oversee guest arrivals
Oversee guest departures
Handle in-house requests
Address guest complaints
Resolve guest concerns
Handle special requests
Monitor daily operations
Ensure compliance with standards
Ensure compliance with guidelines
Ensure compliance with policies
Ensure compliance with procedures
Collaborate with Housekeeping
Collaborate with Food & Beverage
Coordinate with operational departments
Collect guest feedback
Analyze guest feedback
Manage guest feedback
Identify service gaps
Identify improvement opportunities
Implement corrective actions
Support Guest Experience Manager
Implement initiatives
Enhance guest satisfaction
Achieve business objectives
Maintain guest profiles
Track guest preferences
Personalize approach for guests
How You'll Work.
Team & Collaboration
Operational departments
Communication Scope
Guest interaction
Applying for this Guest Experience Supervisor role?
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