Four Seasons

Hospitality

GuestExperienceSpecialist

$235–315k ~AI est. Mexico FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Guest Experience Specialist at Four Seasons. Skills: Customer service. Be present in the lobby. Welcome all VIPS”

Industry & Context.

Hospitality
Problems you'll solve

Discovering glitches; Resolving issues

What They're Looking For.

Must Have

1 year experience in reception

Nice to Have

English language proficiency

What You'll Do.

Be present in the lobby

Proactively greet guests

Follow up with guests

Present VIPs and glitches

Assist in all outlets

Ensure Elites are known

Identify high-expectation guests

Promote premium rooms

Inform Housekeeping of guest departures

Create unexpected experiences

Touch base with hot potatoes

Prepare VIP briefing view

Send priorities to Housekeeping

Send pre-arrival emails

Process special requests

Inform spa team of VIPs

Update guest profiles

Present Medallia results

How You'll Work.

Team & Collaboration

All departments; Spa team; Housekeeping

Full Job Description

**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** An urban oasis in the heart of the city. Set around a verdant inner courtyard, our hacienda-style Hotel puts the hectic urban hustle of Mexico’s vibrant capital city seemingly on pause, but only for as long as you’d like. Step outside our doors, and you’ll find yourself on the grand boulevard of Paseo de la Reforma, just a short stroll away from Bosque de Chapultepec and the trendy neighbourhoods of Condesa and Polanco. Want to know what makes Mexico City tick? Join us at Fifty Mils, one of the 50 Best Bars of the world, and taste the cocktails that are captivating Mexico City. Únete a nuestro equipo diverso y talentoso de Four Seasons Hotel Ciudad de México, Construido en torno a un idílico jardín con rayos de luz que permite que se refleje el brillo de los colores mexicanos, resaltando cada espacio que permiten un viaje de inspiración descubriendo como interactuar con la naturaleza poniendo en pausa al ruido, con una ubicación privilegiada, sobre el elegante Paseo de la Reforma y a metros del Bosque Cha

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