MSG Entertainment Holdings, LLC
Live Entertainment
GuestExperienceRepresentative
“Guest Experience Representative at MSG Entertainment Holdings, LLC. Greet and welcome guests. Scan tickets”
What You'll Achieve.
Provide personalized guest service; Create positive guest experiences
Industry & Context.
Comfortable operating limited mobility lift, Willing to rotate positions, Comfortable with heights, Work outside in inclement weather, Work in extreme temperatures, Work nights, weekends, holidays
What They're Looking For.
Must Have
Pass and maintain T.E.A.M. alcohol management certification, Ability to lift up to 50 pounds, Ability to stand for long periods, Ability to work flexible schedule
Nice to Have
Customer Service experience, Hospitality experience
What You'll Do.
Greet and welcome guests
Assist guests with navigating venue
Validate guest entry into premium areas
Aid guests with disabilities
Provide wheelchair escorts
Answer guest questions
Escalate guest issues to supervisor
Communicate Lost and Found items
Communicate security concerns
Communicate safety issues
Assist internal departments with event set-up
Perform other duties as assigned
Adhere to appearance guidelines
How You'll Work.
Team & Collaboration
Work closely with VIP Services; Partner with Accessibility Services
Applying for this Guest Experience Representative role?
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