TRYP by Wyndham Hotel Adelaide
Hospitality
GuestExperienceHost
“Guest Experience Host at TRYP by Wyndham Hotel Adelaide. Skills: Customer service, Guest relations, Sales appointment generation. Greeting and registering of owners and guests. Providing information on local area attractions”
What You'll Achieve.
Meet targets and KPI's as set by the business
Industry & Context.
Ability to recognize and solve problems in the workplace
Available for weekend and public holiday shifts, Ability to work a flexible schedule, including nights, weekends, public and school holidays
What They're Looking For.
Must Have
Previous experience within a similar hotel position, Genuine passion for customer service and the local area, Excellent communicator with interpersonal skills, Enthusiastic, self-motivated and positive individual, Immaculate presentation and professional grooming standards, High levels of computer literacy, Ability to recognize and solve problems in the workplace, Ability to work a flexible schedule, including nights, weekends, public and school holidays
Nice to Have
Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
What You'll Do.
Greeting and registering of owners and guests
Providing information on local area attractions
Completion of all department related paperwork
Using all communication equipment including telephones
facsimiles and computers
Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications
Meet guests face to face or phone-based
and generate sales appointments for our sales centers located at our amazing resorts and via livestream
Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
Clearly articulate the benefit of traveling within Travel & Leisure's community
How You'll Work.
Team & Collaboration
Work closely with the resort operations team
Communication Scope
Excellent communicator; Interpersonal skills
Applying for this Guest Experience Host role?
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