Travel + Leisure Co.
Travel
GuestExperienceHost
“Guest Experience Host at Travel + Leisure Co.. Skills: Customer service, Communication. Greeting and registering owners and guests. Providing information on local area attractions”
What You'll Achieve.
Meet targets and KPI's as set by the business
Industry & Context.
Ability to recognize and solve problems
Available for weekend and public holiday shifts
What They're Looking For.
Must Have
Previous experience within a similar hotel position, Genuine passion for customer service and the local area, Excellent communicator with interpersonal skills, Enthusiastic, self-motivated and positive individual, Immaculate presentation and professional grooming standards, High levels of computer literacy, Ability to recognize and solve problems in the workplace, Ability to work a flexible schedule, including nights, weekends, public and school holidays
Nice to Have
Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
What You'll Do.
Greeting and registering owners and guests
Providing information on local area attractions
Completion of all department related paperwork
Using all communication equipment
Meet guests face to face
Generate sales appointments
Establish commonality and build rapport
Work closely with the resort operations team
Articulate the benefit of traveling
Meet targets and KPI's
How You'll Work.
Team & Collaboration
Work closely with the resort operations team
Communication Scope
Excellent communicator
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