Travel + Leisure Co.
Vacation ownership and travel membership
GuestExperienceHost
“Guest Experience Host at Travel + Leisure Co.. Skills: Guest service, Sales appointments, Customer rapport. Greet and register owners and guests. Provide information on local attractions”
What You'll Achieve.
Meet targets and KPIs as set by the business
Industry & Context.
Ability to recognize and solve problems in the workplace
Available for weekend and public holiday shifts
What They're Looking For.
Must Have
Previous experience within a similar hotel position, Genuine passion for customer service and the local area, Excellent communicator with interpersonal skills, Enthusiastic, self-motivated and positive individual, Immaculate presentation and professional grooming standards, High levels of computer literacy, Ability to work a flexible schedule, including nights, weekends, public and school holidays, Full working rights in Australia
Nice to Have
Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
What You'll Do.
Greet and register owners and guests
Provide information on local attractions
Complete department paperwork
Use communication equipment
Assist in tour generation process
Meet guests face to face
Generate sales appointments
Build rapport with customers
Work closely with resort operations team
Articulate travel benefits
Meet targets and KPIs
How You'll Work.
Team & Collaboration
Work closely with the resort operations team
Communication Scope
Excellent communicator with interpersonal skills
Applying for this Guest Experience Host role?
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