Minor International
Hospitality
GuestExperienceExecutive(Thai-English-MandarinSpeaking)
Neural analysis suggests this role is
optimal for mid candidates.
“Guest Experience Executive (Thai - English - Mandarin Speaking) at Minor International. Skills: Guest communication, Booking verification, Customer service. Manage guest communications. Send confirmation emails”
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Attention to detail, Organizational skills, Multitasking skills, Proficiency in email systems, Proficiency in Salesforce or similar CRM
Nice to Have
Customer service experience, Travel experience, Hospitality experience, Reservation coordination experience, Additional languages
What You'll Do.
Manage guest communications
Send confirmation emails
Collect flight details
Coordinate with internal departments
Review submitted bookings
Ensure booking accuracy
Ensure booking compliance
Prepare bookings for arrival
Verify booking details
Coordinate necessary arrangements
Ensure timely reminders
Handle guest inquiries
Escalate issues when necessary
Ensure compliance with policies
Ensure compliance with pricing
Ensure compliance with incentives
Verify correct room type
Verify correct package details
Verify correct pricing
Identify suspicious bookings
Identify incomplete bookings
Identify fake bookings
Ensure booking information completeness
Ensure booking information accuracy
Record booking information in system
Coordinate with teams to correct discrepancies
Send confirmation emails within 48 hours
Ensure confirmation email accuracy
Provide stay information
Provide service information
Maintain professional communication with guests
Maintain timely communication with guests
Collect flight details prior to arrival
Communicate flight information accurately
Arrange other services
Provide clear airport instructions
Provide clear transfer instructions
Send reminders to guests
Ensure bookings meet quality standards
Ensure bookings meet compliance standards
Monitor irregular booking patterns
Report irregular booking patterns
Report potential promotion misuse
Report potential terms misuse
Maintain clear communication with guests
Maintain timely communication with guests
Maintain professional communication with guests
Provide proactive updates to guests
Support management with booking audits
Support management with reporting
Support management with booking verification
How You'll Work.
Team & Collaboration
Coordinate with internal departments; Coordinate with relevant teams
Communication Scope
Written communication; Verbal communication
Full Job Description
A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come. The Guest Experience Executive is responsible for managing guest communications, including sending confirmation emails, collecting flight details, and ensuring smooth coordination between guests and internal departments. The role is also responsible for reviewing all bookings submitted by agents to ensure they are accurate, compliant with company policies, and properly prepared prior to guest arrival. This position plays an important role in supporting a seamless pre-arrival experience by verifying booking details, coordinating necessary arrangements such as airport transfers, and ensuring guests receive timely reminders and information before their stay. The role requires strong attention to detail, excellent organizational skills, and the ability to handle guest inquiries related to bookings, amendments, or cancellations while escalating issues when necessary. Key Responsibilities : · Review all submitted bookings from agents to ensure compliance with company policies and pricing guidelines and incentive structures. · Verify that the correct room type, package details, and pricing are applied. · Identify and flag any suspicious, incomplete, or potentially fake bookings. · Ensure all booking information is complete and accurately recorded in the system. · Coordinate with relevant teams to correct any booking discrepancies when necessary. · Send confirmation emails to guests within 48 hours after their booking has been completed. · Ensure that all details in the confirmation email are accurate and provide any necessary information about the guest’s upcoming stay or service. · Maintain professional and timely communication with guests throughout the pre-arrival process. · Contact guests to collect their
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