Minor International
Hospitality
GuestExperienceExecutive(ThaiEnglishMandarinSpeaking)
“Guest Experience Executive (Thai - English - Mandarin Speaking) at Minor International. Skills: Guest communication, Booking verification, Customer service. Manage guest communications. Send confirmation emails”
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Attention to detail, Organizational skills, Multitasking skills, Proficiency in email systems, Proficiency in Salesforce or similar CRM
Nice to Have
Customer service experience, Travel experience, Hospitality experience, Reservation coordination experience, Additional languages
What You'll Do.
Manage guest communications
Send confirmation emails
Collect flight details
Coordinate with internal departments
Review submitted bookings
Ensure booking accuracy
Ensure booking compliance
Prepare bookings for arrival
Verify booking details
Coordinate necessary arrangements
Ensure timely reminders
Handle guest inquiries
Escalate issues when necessary
Ensure compliance with policies
Ensure compliance with pricing
Ensure compliance with incentives
Verify correct room type
Verify correct package details
Verify correct pricing
Identify suspicious bookings
Identify incomplete bookings
Identify fake bookings
Ensure booking information completeness
Ensure booking information accuracy
Record booking information in system
Coordinate with teams to correct discrepancies
Send confirmation emails within 48 hours
Ensure confirmation email accuracy
Provide stay information
Provide service information
Maintain professional communication with guests
Maintain timely communication with guests
Collect flight details prior to arrival
Communicate flight information accurately
Arrange other services
Provide clear airport instructions
Provide clear transfer instructions
Send reminders to guests
Ensure bookings meet quality standards
Ensure bookings meet compliance standards
Monitor irregular booking patterns
Report irregular booking patterns
Report potential promotion misuse
Report potential terms misuse
Maintain clear communication with guests
Maintain timely communication with guests
Maintain professional communication with guests
Provide proactive updates to guests
Support management with booking audits
Support management with reporting
Support management with booking verification
How You'll Work.
Team & Collaboration
Coordinate with internal departments; Coordinate with relevant teams
Communication Scope
Written communication; Verbal communication
Applying for this Guest Experience Executive (Thai - English - Mandarin Speaking) role?
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