Four Seasons
GuestExperienceConcierge
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Guest Experience Concierge at Four Seasons. Skills: Guest experience, Concierge services. Demonstrate a friendly, courteous, and professional demeanor towards Owners and guests while assisting during their arrival and departure process.. Welcome and register guests, fulfill requests, and handle special instructions and adhering to established credit policies and procedures.”
What You'll Achieve.
Create lasting impressions during a personalized arrival, departure and concierge experiences for our owners and guests.
What They're Looking For.
Must Have
Reading, writing and oral proficiency in the English language, Prior front office operations experience
What You'll Do.
Demonstrate a friendly
and professional demeanor towards Owners and guests while assisting during their arrival and departure process.
Welcome and register guests
and handle special instructions and adhering to established credit policies and procedures.
Maintain thorough knowledge of the Residence Club amenities
and hours of operation
special events and activities
and local attractions.
Successfully complete a room reservation for any given time period knowing what types of accommodations
rates and owners time available. In addition
the ability to properly distinguish between owner
and exchanger reservations.
Assist owners with usage options
or Four Seasons credit.
Maintain a balanced bank and reconcile all transactions at the close of the shift.
Handle several telephone calls at any given time.
How You'll Work.
Communication Scope
Oral proficiency in the English language
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Your West Coast home away from home. Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play. Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America. Allow our pre-arrival Concierge to stock your villa’s kitchen fully, sign up for group classes in our open-air Yoga Pavilion and stay as long as you’d like. **About the role** At Four Seasons Residence Club Aviara, the Guest Experience Concierge creates lasting impressions during a personalized arrival, departure and concierge experiences for our owners and guests. **What you will do** * Demonstrate a friendly, courteous, and professional demeanor towards Owners and guests while assisting during their arrival and departure process. * Welcome and register guests, fulfill requests, and handle special instructions and adherin
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