Mt. Bachelor
GuestExperienceAttendant-TrailheadLodge
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“Guest Experience Attendant - Trailhead Lodge at Mt. Bachelor. Skills: Guest Experience, Front Office Operations, Customer Service. Deliver warm, memorable, and effortless experiences. Greet guests with warmth and enthusiasm”
What You'll Achieve.
Success is measured through guest satisfaction; Success measured through teamwork; Success measured through reliability; Success measured through attention to detail
Industry & Context.
Problem solvers; Solution-oriented
On-site position, Schedule may include weekends, holidays, and varied shifts, Ability to shovel snow, Ability to walk on steep and uneven surfaces
What They're Looking For.
Must Have
High school diploma or GED required, 1+ years in a similar role, Ability to perform physical tasks as required, Ability to shovel snow, Ability to walk on steep and uneven surfaces, Minimum Age Requirement: 21+
Nice to Have
Prior guest service or hospitality experience preferred but not required
What You'll Do.
and effortless experiences
Greet guests with warmth and enthusiasm
Assist with reservations
Process payments and follow cash-handling procedures
Maintain accurate guest information
Assist guests with directions and information
Share local knowledge and recommendations
Create memorable interactions
Go above and beyond to surprise and delight guests
Represent the Trailhead Lodge brand
Support service recovery
Support limited food and beverage services
Process retail and grab-and-go transactions
Maintain cleanliness and organization
Communicate restocking needs
Provide operational support to Events and Activities
Act as an escalation point for guest concerns
Reinforce guest service training and standards
How You'll Work.
Team & Collaboration
Work collaboratively with Guest Experience Attendants; Work with Guest Experience Supervisor; Work with Night Audit; Work with Housekeeping; Work with Facilities teams; Collaborates with Housekeeping; Collaborates with Facilities; Collaborates with Night Audit; Collaborates with Events teams; Partner cross-functionally to support efficient work-order communication
Communication Scope
Communication skills; Confidence interacting with guests
Full Job Description
Location: Bend, Oregon Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor. Trailhead Lodge is Central Oregon's year-round basecamp for adventure and community. Designed for outdoor-minded travelers and locals alike, the lodge offers comfortable, adventure-forward lodging, from winter powder days to summer bike laps and shoulder season escapes. With welcoming communal spaces, thoughtfully designed rooms, and easy access to everything Bend has to offer, Trailhead Lodge is where guests unwind, connect, and prepare for their next great adventure. This role comes with amazing perks & benefits because we want our employees to **Work Where You Play!** * Free employee season pass and free or discounted dependent(s) season pass * Free and discounted friends & family day passes * Free transportation to & from Bend, Sunriver, and La Pine * Discounts across the resort (food & beverage, retail, rentals, lessons & more) * Employee housing program * 401k with up to 5% company match & immediate vesting * Discounter daycare onsite at Mt. Bachelor * Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more) * Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts *****Part-Time & Full-Time roles available***** **_Position Summary_** The Guest Experience Attendant is a fun, outgoing, guest‑facing role responsible for delivering warm, memorable, and effortless experiences for guests at Trailhead Lodge. Reporting directly to the Guest Experience Supervisor, this p
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