Placemakr
Hospitality
GuestExperienceAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Guest Experience Associate at Placemakr. Skills: Customer service, Sales support, Property management. Greet and assist residents and prospective residents. Answer and direct phone calls”
What You'll Achieve.
Maintain high resident satisfaction; Support leasing goals
Industry & Context.
Issue resolution
Occasional weekend work
What They're Looking For.
Must Have
High school diploma or GED, 1+ year of customer service experience, 1+ year of administrative experience, Valid driver's license
Nice to Have
Associate's degree or higher, Experience in hospitality or property management, Experience with property management software
What You'll Do.
Greet and assist residents and prospective residents
Answer and direct phone calls
Schedule property tours
Process applications and leases
Maintain resident records
Assist with resident move-ins and move-outs
Coordinate with maintenance staff
Handle resident inquiries and complaints
Support sales team with administrative tasks
Perform general office duties
How You'll Work.
Team & Collaboration
Sales team; Maintenance staff; Property managers
Communication Scope
Verbal communication; Written communication
Full Job Description
## Description A bit about us At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US. From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence. The impact you'll have At Placemakr, we are obsessed with service and believe in providing exceptional experiences to our valued guests, residents, and partners. As a Guest Experience Associate, you will be at the forefront of this mission, serving as the primary point of contact for our guests and residents throughout their stay and until they depart. We are seeking individuals who embody Placemakr’s Community Norms, have a "can-do" spirit, and consistently go above and beyond to ensure both internal and external customer satisfaction. As an integral member of our on-site Property Team, you will embody our Property Team Mission with each task and interaction, and consistently de
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