Placemakr
Hospitality
GuestExperienceAssociate
Neural analysis suggests this role is
optimal for Junior candidates.
“Guest Experience Associate at Placemakr. Skills: customer service, communication, problem solving. Serve as the primary point of contact for guests and residents, ensuring exceptional experiences. Maintain a safe and secure environment. Respond to guest communications and collaborate with team members.”
What You'll Achieve.
Provide exceptional experiences to guests, residents, and partners. Ensure internal and external customer satisfaction.
Industry & Context.
de-escalation; customer satisfaction
Ability to stand, sit, or walk for extended periods. Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
What They're Looking For.
Must Have
1+ year of customer service experience in hospitality, retail, multi-family, or food & beverage. Experience communicating effectively verbally and in writing. Ability to learn and utilize systems/technology. Must be legally authorized to work in the US and 18+ years old.
Nice to Have
Previous experience using a POS, CRM, or customer communication system.
What You'll Do.
Serve as the primary point of contact for guests and residents, ensuring exceptional experiences.
Maintain a safe and secure environment.
Respond to guest communications and collaborate with team members.
How You'll Work.
Team & Collaboration
Foster a 'one team' mentality by collaborating effectively with fellow property team members. Support team members in need.
Communication Scope
written communication; verbal communication
Full Job Description
## Description A bit about us At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US. From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence. The impact you'll have At Placemakr, we are obsessed with service and believe in providing exceptional experiences to our valued guests, residents, and partners. As a Guest Experience Associate, you will be at the forefront of this mission, serving as the primary point of contact for our guests and residents throughout their stay and until they depart. We are seeking individuals who embody Placemakr’s Community Norms, have a "can-do" spirit, and consistently go above and beyond to ensure both internal and external customer satisfaction. As an integral member of our on-site Property Team, you will embody our Property Team Mission with each task and interaction, and consistentl
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