Level99
Guest Experience
GuestExperienceAmbassadorCallCenter(Hybrid)
“Guest Experience Ambassador - Call Center (Hybrid) at Level99. Skills: Customer service, Guest experience, Problem solving. Respond promptly and professionally to guest inquiries through phone, email, and live chat, making sure to provide accurate information and solutions that meet their needs. Create positive connections with guests by actively listening, showing empathy, and genuinely caring about their concerns”
Industry & Context.
Proactive problem solver; Passion for optimizing the Level99 Guest Experience; Investigate and resolve guest issues; Escalate complex cases to the appropriate team members or supervisors
Ability to work a flexible schedule due to the nature of the position and the operational hours of the company, Schedule may include days, nights, weekends, and holidays
What They're Looking For.
Must Have
Previous experience in customer service, events, or other related fields, Ability to build rapport with guests, Ability to prioritize and multitask, Positive and professional demeanor, Excellent written and verbal communication skills, Proactive problem solver with a passion for optimizing the Level99 Guest Experience, Able to work with all management teams to ensure optimal communication, Ability to work well in a fast-paced, high-volume, and ever-changing work environment, A positive, joyful, upbeat, and energetic attitude – leading by example, Ability to work a flexible schedule due to the nature of the position and the operational hours of the company, Schedule may include days, nights, weekends, and holidays
Nice to Have
1+ years of experience in a Customer Support or Client Services role, Embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, Microsoft Office, Tripleseat, Toast POS, G Suite, or similar
What You'll Do.
Respond promptly and professionally to guest inquiries through phone
making sure to provide accurate information and solutions that meet their needs
Create positive connections with guests by actively listening
and genuinely caring about their concerns
Investigate and resolve guest issues
taking ownership and following through to ensure a satisfactory resolution
Escalate complex cases to the appropriate team members or supervisors
Become an expert on Level99’s offerings
staying up-to-date on new challenges
and daily operations and using that knowledge to address guest questions and provide recommendations
Maintain accurate records of guest interactions
ensuring guest profiles and databases are up-to-date
Share guest feedback with management
Continuously identify areas for improving Guest experience processes
suggesting solutions to enhance the overall guest experience
pro-active attitude and inspire the same in co-workers
How You'll Work.
Team & Collaboration
Working closely with the Guest Experience Manager; Working alongside all departments including Events, Restaurant, Entertainment & Tech/Engineering; Work with all management teams to ensure optimal communication; Share guest feedback with management
Communication Scope
Excellent written and verbal communication skills
Applying for this Guest Experience Ambassador - Call Center (Hybrid) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Level99?
Real rants from real employees. Read before you apply.