Level99
Guest Experience
GuestExperienceAmbassadorCallCenter(Hybrid)
“Guest Experience Ambassador - Call Center (Hybrid) at Level99. Skills: Customer service, Guest relations. Respond to guest inquiries. Provide accurate information”
What You'll Achieve.
Meet guest needs; Ensure satisfactory resolution; Enhance overall guest experience
Industry & Context.
Problem solving
Flexible schedule
What They're Looking For.
Must Have
Customer service experience, Events experience, Ability to build rapport, Ability to prioritize, Ability to multitask, Excellent written communication, Excellent verbal communication, Proactive problem solver, Work with management teams, Work in fast-paced environment, Flexible schedule
Nice to Have
1+ years Customer Support, 1+ years Client Services, Embraces new technology, Knowledge of Microsoft Office, Knowledge of Tripleseat, Knowledge of Toast POS, Knowledge of G Suite
What You'll Do.
Respond to guest inquiries
Provide accurate information
Create positive connections
Actively listen to guests
Show empathy to guests
Care about guest concerns
Investigate guest issues
Take ownership of issues
Follow through on issues
Escalate complex cases
Become expert on offerings
Address guest questions
Provide recommendations
Maintain accurate records
Update guest profiles
Update guest databases
Identify process improvements
Enhance guest experience
Maintain positive attitude
Maintain upbeat attitude
Maintain pro-active attitude
How You'll Work.
Team & Collaboration
Work with all departments; Work with management
Communication Scope
Written communication; Verbal communication
Applying for this Guest Experience Ambassador - Call Center (Hybrid) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Level99?
Real rants from real employees. Read before you apply.