GuestExperienceAgent

**Guest Experience Agent** **About us** **Empiria Group** owns, manages, and operates a distinctive collection of luxury hotels and villas, members of **The Luxury Collection** and **Design Hotels™ by Marriott International** , located in some of Greece’s most iconic destinations: **Santorini, Paros, and the Peloponnese**. With more than **30 years of expertise** and a team of over **400 associates** , Empiria Group is driven by a shared purpose: **to create space for joy through elevated hospitality experiences**. Our culture is shaped by four core values — _finding joy, always elevating, exuding passion, and leading with purpose_ — guiding everything we do. At Empiria Group, hospitality is more than a profession. It is a craft, a mindset, and a journey of continuous growth. **Role Overview** The **Guest Experience** **Agent** is responsible for delivering a consistently high level of guest service and supporting front office operations to ensure a seamless and personalized guest experience. The role focuses on proactive guest engagement, effective communication, and timely resolution of guest requests and concerns, in line with brand and service standards. **Key Accountabilities** * Deliver exceptional, personalized guest service, ensuring expectations are consistently met and exceeded. * Welcome guests upon arrival, support the check-in process, and provide insightful information about hotel services, facilities, and local experiences. * Anticipate guest needs and proactively offer tailored recommendations and solutions that elevate the overall stay. * Handle guest feedback, concerns, or special requests with professionalism, empathy, and efficiency, ensuring swift and effective resolution. * Act as a central point of communication between departments, ensuring guest preferences and requests are clearly communicated and fulfilled. * Collaborate closely with Concierge, Housekeeping, Front Desk, and Reservations teams to ensure seamless service delivery. * Maintain