Costa Navarino
Hospitality
GuestExperienceAgent
“Guest Experience Agent at Costa Navarino. Skills: Guest experience, Customer satisfaction. Greet guests warmly. Create memorable first impressions”
Industry & Context.
What They're Looking For.
Must Have
1 year of experience in hospitality, Associate's degree (IEK), Fluent in Greek, Fluent in English
Nice to Have
Front Office experience in a five-star hotel
What You'll Do.
Create memorable first impressions
Create memorable last impressions
Provide personalized services
Escort guests to rooms
Manage guest complaints
Prioritize guest satisfaction
Arrange amenities for special occasions
Promote resort facilities
Provide resort information
Provide local attraction information
Record guest complaints
Follow up on complaints
Liaise with other departments
Inform departments of guest problems
Follow up on guest problems
Send VIP list to main gate
Greet VIPs accordingly
Perform morning rounds
Greet guests at breakfast
Assist with special requests
Promote hotel online reputation
Encourage guests to post reviews
Follow hotel policies
Follow Brand Standards
Remain updated on trends
Remain updated on market news
How You'll Work.
Team & Collaboration
Liaise with other departments
Communication Scope
Written communication; Verbal communication
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