Paired
Real Estate
GuestCare&PropertyExecutive
“Guest Care & Property Executive at Paired. Skills: Guest communications, Property management, Enquiry handling. Monitor and respond to guest, landlord, email, phone, and Airbnb enquiries. Handle check-in support, access issues, maintenance concerns, and urgent guest situations”
What You'll Achieve.
Ensure a smooth experience for guests, landlords, and internal teams; Ensure seamless, exceptional guest, supplier and landlord support
Industry & Context.
problem-solving skills
UK Based-Remote, Working Hours various, Monday – Friday: 9:00 am – 10:00 pm GMT, Saturday & Sunday: 8:15 am – 10:00 pm, Out Of Hours (OOH) service, Quiet workspace, Reliable internet connection, Computer/laptop, Mobile phone, Microsoft Teams access
What They're Looking For.
Must Have
Previous experience in customer service, operations, hospitality, property, or administrative roles, Good computer skills (Microsoft Office / Microsoft 365)
What You'll Do.
Monitor and respond to guest
Handle check-in support
and urgent guest situations
Coordinate with landlords and suppliers to resolve issues quickly
Escalate complex cases when needed
Maintain clear shift handovers and operational updates
Update and validate landlord and property information
Maintain accurate property listings and availability records
Review temporary listings and database accuracy
Support property database growth and landlord data management
Manage and follow up on pending and last-minute enquiries
Update enquiry statuses and accommodation offers
Support urgent accommodation coordination and operational requests
Assist with occasional projects
How You'll Work.
Team & Collaboration
Coordinate with landlords and suppliers; Coordinate with internal teams
Communication Scope
communication skills
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