SpartanNash
food solutions
GuestCareAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Guest Care Associate at SpartanNash. Skills: customer service. providing courteous customer service in person or by answers incoming calls to the retail store and directs incoming calls to the appropriate department and assist with guest questions in store. operating cash register and/or assisting guests with self-checkouts”
What You'll Achieve.
achieve a customer oriented store
Industry & Context.
May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally, The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently, subject to a typical retail store environment (varied temperatures), exposed to outside weather conditions, noise level in the work environment is usually low to moderate, Travel requirements vary by assignment
What They're Looking For.
Must Have
High school diploma or GED
Nice to Have
One year of prior retail or related experience
What You'll Do.
providing courteous customer service in person or by answers incoming calls to the retail store and directs incoming calls to the appropriate department and assist with guest questions in store, operating cash register and/or assisting guests with self-checkouts, Perform/process guest services transactions such as credits, over-rings, refunds, lottery ticket sales, money orders/transfers (Western Union), media related purchases, etc.
in accordance with Company policies, Process financial transactions including, but not limited cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, rain checks, voids, and and bag customer purchases, Maintain understanding of current store programs and product locations, Understand use of check-stand equipment (register, self-checkouts) and its efficient operation, Comply with Company policies regarding security, cash handling/cash drawer accounting procedures, product handling (i.
, damaged/spoiled products), the sale of alcohol and tobacco products, etc., Communicate the Company programs (i.
, loyalty program, scans, etc.
), in-store specials and coupons to customers, and models high standards of service to achieve a customer oriented store, Maintain a clean and well-stocked ensure the department complies with Company safety and sanitation procedures and standards, Notify the department lead or manager of any issues with pricing, cash registers, etc., Follow all PPE and Safety Guidelines, Follow all Food Safety and Cleaning Expectations, Follow Guest Experience Guidelines, May be assigned tasks in other departments based on customer experience need, Additional responsibilities may be assigned as needed.
How You'll Work.
Communication Scope
Good verbal communication ability to interact politely and effectively with customers; Good reading, writing and arithmetic skills
Full Job Description
As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states. Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers. Ready to contribute to the success of our food solutions company? Apply now! **Location:** 612 S. Minnesota Ave - St Peter, Minnesota 56082 COMPENSATION: Hourly rate $14.00 - $17.50 depending on experience. BENEFITS: Full Time Benefits Excellent benefits package, including PTO and 7 paid holidays. Eligible for healthcare (single and family) first of the month following date of hire. 401(k) plan with employer match available. Employer paid Life Insurance, Short Term and Long-Term Disability. Paid Parental Leave after six months. Starting Part Time Benefits Excellent benefits package, eligible to participate in 401(k) plan with employer match, employee stock purchase plan and work life resources. Eligibility for paid holidays and additional benefits is based on meeting working hours requirements post hire. **Position Summary:** This role is responsible for providing courteous customer service in person or by telephone; answers incoming calls to the retail store and directs incoming calls to the appropriate department and assist with guest questions in store. Also responsible for operating cash register and/or assisting guests with self-checkouts. **Here 's what you’ll do: ** * Pro
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