SpartanNash
food solutions
GuestCareAssociate
“Guest Care Associate at SpartanNash. Skills: Guest service, Cash handling, Customer interaction. Providing courteous guest service in person or by answering incoming calls to the retail store. Directing incoming calls to the appropriate department”
What You'll Achieve.
Achieve a customer oriented store
Industry & Context.
May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally, The associate is required to stand and walk for extended periods of time, May bend, stoop, twist and turn frequently, Subject to a typical retail store environment (varied temperatures), Exposed to outside weather conditions, Not able to sponsor work visas
What They're Looking For.
Must Have
High school diploma or GED
Nice to Have
One year of prior retail or related experience preferred, Good verbal communication ability to interact politely and effectively with customers, Good customer service and organizational detail-oriented, Good reading, writing and arithmetic skills are required
What You'll Do.
Providing courteous guest service in person or by answering incoming calls to the retail store
Directing incoming calls to the appropriate department
Assisting with guest questions in store
Performing/processing guest services transactions
Operating cash register to itemize customer purchases
Assisting guests with self-checkouts
Handling a variety of products
Processing financial transactions
Bagging customer purchases
Maintaining understanding of current store programs and product locations
Understanding use of check-stand equipment and its efficient operation
Complying with Company policies regarding security
cash handling/cash drawer accounting procedures
the sale of alcohol and tobacco products
Communicating Company programs
in-store specials and coupons to customers
Maintaining a clean and well-stocked ensure the department complies with Company safety and sanitation procedures and standards
Notifying the department lead or manager of any issues with pricing
Following all PPE and Safety Guidelines
Following all Food Safety and Cleaning Expectations
Following Guest Experience Guidelines
May be assigned tasks in other departments based on customer experience need
How You'll Work.
Communication Scope
Good verbal communication ability to interact politely and effectively with customers
Applying for this Guest Care Associate role?
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