GAF Commercial
commercial roofing
GuaranteeServicesRepresentative
“Guarantee Services Representative at GAF Commercial. Skills: customer service, Commercial Certified Contractor enrollments, commercial guarantee registration through issuance process. Provide front-line support related to GAF’s commercial contractor program and guarantees through inbound customer contact channels.. Provide a seamless experience for both internal and external customers to engage with GAF throughout the commercial sales process.”
What You'll Achieve.
Help achieve department KPIs and metrics.
Industry & Context.
Identifying problems and all relevant issues in straightforward situations, assessing each using standard procedures, and making sound decisions.; Ability to recommend solutions to problems to exceed our customer's expectations.; Good decision making and problem resolution skills.
This position must be performed in-office on Monday through Thursday, with the option to work remotely from the employee's home office on Friday.
What They're Looking For.
Must Have
High School Diploma, Prior experience in a customer service environment is required
Nice to Have
Bachelor’s Degree, Identifying problems and all relevant issues in straightforward situations, assessing each using standard procedures, and making sound decisions., Working within established or standard operating procedures with a moderate degree of supervision., Understanding how assigned duties relate to others in the team and how the team integrates with other related teams., Ability to recommend solutions to problems to exceed our customer's expectations., Someone who is organized, dependable and works towards task completion., Ability to manage a wide variety of tasks., Proactive and customer friendly communication style., Ability to communicate and work cross-functional in a collaborative manner., Excellent customer service skills., Good decision making and problem resolution skills., written and verbal communications skills.
What You'll Do.
Provide front-line support related to GAF’s commercial contractor program and guarantees through inbound customer contact channels.
Provide a seamless experience for both internal and external customers to engage with GAF throughout the commercial sales process.
Interact with customers
and employees to assist with inquiries across GAF business lines in a call center environment.
Provide the highest level of customer service addressing general inquiries and conflicts in respect to all aspects of Commercial certified contractor enrollments and the guarantee registration through issuance processes.
Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Investigate and resolve customer inquiries and complaints in a timely and empathetic manner.
Create and maintain close relationships with internal and external customers in an effort to provide a personalized experience.
Escalate atypical requests to the Supervisor
Guarantee Services and maintain support/communication to external customers.
Provide cross-functional support for Sales Operations related activities associated with the GAF Commercial Journey.
Participate in ongoing commercial training and development.
Continue to build knowledge of the company processes
go to market strategy
Help achieve department KPIs and metrics.
How You'll Work.
Team & Collaboration
Interact with customers, contractors, and employees; Create and maintain close relationships with internal and external customers; Escalate atypical requests to the Supervisor, Guarantee Services; Provide cross-functional support for Sales Operations related activities; Ability to communicate and work cross-functional in a collaborative manner
Communication Scope
written and verbal communications skills
Applying for this Guarantee Services Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about GAF Commercial?
Real rants from real employees. Read before you apply.