Avery Dennison
materials science and digital identification solutions
GTSSpecialist
Neural analysis suggests this role is
optimal for entry candidates.
“GTS Specialist at Avery Dennison. Skills: Endpoint device management, IT support, Troubleshooting. Manage and support endpoint devices. Adhere and promote IT policies”
Industry & Context.
Research, diagnose, troubleshoot and identify solutions; Skilled at solving challenges in a directed, methodical manner; analyzes the current issue to envision creative solutions
On-Call support, Ability to travel to support other sites when estimated 20% travel
What They're Looking For.
Must Have
High School diploma or equivalent, Information Technology courses or certification(s), 3+ years related, 3-5 years performing routine software installations and program, 3-5 years performing routine troubleshooting and problem resolution on computer, server, network and telecommunication systems, Understanding and experience with information systems environments, understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software, Basic understanding of ICT infrastructure, Good verbal, data entry and written communicative, in speaking and writing, in local language and English, Ability to interface with cross-functional groups to define and execute overall requirements, Experience working effectively with others and providing superior customer service, Skilled at solving challenges in a directed, methodical manner and analyzes the current issue to envision creative solutions, Takes initiative to complete critical tasks, especially in team settings with dependencies on other people, Works effectively in the face of stress, ambiguity, difficult situations, and shifting priorities
Nice to Have
A Bachelor’s degree in business or technology field, Experience in a manufacturing environment, ITIL foundation training
What You'll Do.
Manage and support endpoint devices
Adhere and promote IT policies
Provide ‘smart-hand’ support
Follow ITIL processes
Comply to and execute SOX controls
Take ownership of reported issues
Provide prompt and accurate feedback
Be a technical advisor
Maintain accurate IT equipment inventory
upgrade and replace software and hardware
Work closely with service vendors
Assist in implementing best practices
Deliver training on software and computer
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Work closely with service vendors; Work closely with other Avery Dennison IT teams; Work closely with personnel; interface with cross-functional groups; Works effectively in the face of stress, ambiguity, difficult situations, and shifting priorities
Communication Scope
Good verbal, data entry and written communicative; speaking and writing, in local language and English
Full Job Description
About Avery Dennison Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at [www.averydennison.com](http://www.averydennison.com). An IT Support Technician is the backbone of all computer-related technology within the business(es) and site(s) he or she supports. Your primary responsibility is to provide support of Avery Dennison’s endpoint computing and site infrastructure; be the Local ‘Smart hands’ (On-Call support) as well as providing continuous improvement to Avery Dennison’s technology and processes. Primary Responsibilities: * Manage and support endpoint devices (Laptop, desktop, mobile devices, printers, thin clients) throughout their lifecycle. Including provisioning, refresh, asset management and decommission * Adhere and promote IT policies and standards * Provide ‘smart-hand’ support at the site including on-call (per rotation schedule) * Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident and problem management * Comply to and execute SOX controls * Take ownership of reported i
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