Hewlett Packard Enterprise
GTSOEMandPartnerSupportLead
“GTS OEM and Partner Support Lead at Hewlett Packard Enterprise. Skills: Partner support, Escalation management, Operational efficiency. Lead OEM and partner escalations. Ensure timely resolution”
What You'll Achieve.
Deliver stable service; Deliver high-quality service; Align delivery teams; Align operations teams; Align support teams; Bring structure to escalations; Bring calm to escalations; Bring resolution to escalations; Anticipate systemic risks; Anticipate service weaknesses; Drive corrective actions; Improve customer outcomes; Improve business outcomes; Build capability across teams; Strengthen ownership; Enable continuous improvement; Measure service performance; Make service performance visible; Action service performance
Industry & Context.
Strategic thinking; Analytical thinking; Assess service trends; Identify risks; Translate insights
What They're Looking For.
Must Have
customer service experience, escalation management experience, missed metric analysis experience, operational reporting experience, stakeholder management capability, project management skills, presentation skills, influencing skills, strategic thinking, analytical thinking, customer focus, business acumen, enterprise infrastructure understanding, service ecosystems understanding, global partner support program knowledge, data center knowledge
Nice to Have
HPE solutions knowledge, HPE service portfolios knowledge
What You'll Do.
Lead OEM and partner escalations
Ensure timely resolution
Ensure clear governance
Coordinate across teams
Serve as primary point of contact
Build trusted relationships
Manage stakeholders proactively
Communicate effectively
Collaborate with HPE Services Portfolio
Collaborate with OEM Customer Experience
Collaborate with Product Services Business Units
Collaborate with GTS delivery teams
Improve support models
Enhance customer experience
Drive cross-functional projects
Drive plans of record
Prepare data-driven presentations
Deliver updates to leadership
Deliver updates to partners
Deliver updates to stakeholders
Communicate performance
Communicate recommendations
Align diverse stakeholders
Capture key learnings
Establish best practices
Strengthen operational maturity
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal leaders; OEM stakeholders; Partner stakeholders
Communication Scope
Verbal communication; Written communication; Simplify complex issues; Leadership presentations
Process & Methodology
Planning, Coordination, Execution tracking, Risk management
Applying for this GTS OEM and Partner Support Lead role?
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